bjc05 Privacy Policy

1. Information We Collect

bjc05 collects personal data through several channels: during account registration, through your ongoing use of the platform, via communications you send to our support team, and through automated technical means such as cookies and server logs. The categories of data we collect are set out below.

• Identity data — your full legal name, date of birth, and gender as provided during registration or KYC verification.
• Contact data — your email address, Bangladesh mobile phone number, and residential address.
• Identity documents — copies of your Bangladesh National ID Card (NID), passport, or driving licence, submitted as part of Know Your Customer (KYC) verification.
• Account credentials — your chosen username and a hashed (never plain-text) version of your password.
• Financial data — your preferred payment method type (e.g., bKash, Nagad, Rocket, Upay, bank transfer), mobile number associated with your payment account, and transaction reference identifiers. Raw PINs and card numbers are never stored by bjc05.
• Communications data — messages, support tickets, live chat transcripts, and email correspondence you send to bjc05.

• Device and technical data — your IP address, browser type and version, operating system, device model, screen resolution, and time zone setting.
• Usage data — pages visited, games played, wagers placed, session duration, click patterns, and navigation paths within the bjc05 platform.
• Transaction logs — a complete record of all deposits, withdrawals, bonus credits, and wager outcomes associated with your account.
• Cookie and tracking data — see Section 4 (Cookies & Tracking Technologies) for full details.

2. How We Use Your Data

bjc05 processes your personal data only for specific, documented purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which we process your data are as follows:

1. Account management — creating and maintaining your player account, authenticating your login sessions, and managing your account preferences and settings.
2. Contract performance — processing deposits and withdrawals, settling wagers, calculating and crediting bonuses, and fulfilling all obligations under the bjc05 Terms & Conditions.
3. Identity and age verification (KYC) — verifying that you are who you say you are and that you meet the minimum age requirement of 18 years, as required for responsible gambling compliance.
4. Fraud prevention and security — detecting and preventing fraudulent activity, money laundering, multi-accounting, and other prohibited conduct. This includes automated monitoring of account activity and transaction patterns.
5. Responsible gaming — monitoring play patterns to identify potentially problematic gambling behaviour and, where appropriate, proactively reaching out to players or applying account restrictions as a duty-of-care obligation.
6. Customer support — responding to your enquiries, resolving disputes, processing complaints, and maintaining records of communications for quality and training purposes.
7. Platform improvement — analysing aggregated, anonymised usage data to improve the design, performance, and content of the bjc05 platform, including game selection and promotional scheduling.
8. Marketing communications — sending you promotional offers, bonus announcements, and platform updates by email or SMS, where you have consented to receive such communications or where we have a legitimate interest in doing so. You may opt out at any time.
9. Legal compliance — complying with applicable laws, responding to lawful requests from courts or regulatory authorities, and maintaining records as required by law.

3. Data Sharing & Third Parties

bjc05 does not sell your personal data. We share data with third parties only in the limited circumstances described below, and only to the extent necessary for the stated purpose. All third-party service providers who receive personal data from bjc05 are required to process that data in accordance with applicable data protection standards and are prohibited from using it for their own purposes.

We work with a limited number of trusted third-party service providers who assist in operating the bjc05 platform. These include:

• Payment processors — companies that facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported Bangladesh banks. These providers receive only the transaction data necessary to execute the payment.
• Game software providers — licensed studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, whose game engines are integrated into the bjc05 platform. Game providers may receive a session token and anonymised player identifier for the purpose of running the game session; they do not receive your full name, NID, or financial details.
• Identity verification services — third-party KYC providers who assist in verifying identity documents. These providers are bound by strict data processing agreements and handle your documents solely for verification purposes.
• Fraud detection and security providers — technology partners whose tools help bjc05 identify suspicious activity, detect device fingerprinting anomalies, and flag potential multi-account behaviour.
• Cloud infrastructure and hosting providers — the servers on which bjc05 data is stored and processed. These providers offer infrastructure only and do not have access to your data at an application level.
• Customer support platforms — tools used to manage live chat, email ticketing, and support communications. Support agents can access account information as needed to resolve your enquiries.

bjc05 may disclose your personal data to law enforcement agencies, courts, or regulatory authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of bjc05, its employees, its players, or the public. We will notify affected users of any such disclosure where we are legally permitted to do so.

In the event that bjc05 undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via a notice on the bjc05 platform or by email, and the acquiring entity will be required to honour the terms of this Privacy Policy.

4. Cookies & Tracking Technologies

bjc05 uses cookies and similar tracking technologies — including local storage and session storage — to operate the platform, maintain your login session, and gather aggregate analytics data. This section explains what types of cookies we use and how you can manage them.

Most web browsers allow you to control cookies through the browser settings. You can typically set your browser to refuse all cookies, accept only first-party cookies, or delete cookies when you close your browser session. Please note that disabling strictly necessary cookies will prevent you from using bjc05. bjc05 does not use third-party advertising cookies or cross-site tracking pixels.

5. Data Retention

bjc05 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected and to meet our legal and regulatory obligations. The table below outlines our standard retention periods for the main categories of data.

When personal data is no longer required and the applicable retention period has elapsed, bjc05 will securely delete or anonymise it so that it can no longer be linked to any individual. Data that is anonymised is not subject to this Privacy Policy as it no longer constitutes personal data.

6. Data Security

bjc05 takes data security seriously and has implemented a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and bjc05 servers, ensuring that your credentials, payment details, and personal information cannot be intercepted in transit.
• Encrypted storage of passwords using industry-standard one-way hashing algorithms. bjc05 staff cannot retrieve or read your plaintext password at any time.
• Role-based access controls limiting staff access to personal data on a strictly need-to-know basis. Customer support agents, for instance, can see only the account information necessary to resolve your support query.
• Regular independent security audits and penetration testing of the bjc05 platform and infrastructure.
• Automated fraud detection systems that monitor account activity in real time for signs of unauthorised access or suspicious behaviour.
• Secure, access-controlled data centres with physical security measures, redundancy, and regular backup procedures.
• Mandatory security training for all bjc05 staff who handle personal data.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that is likely to result in a risk to your rights and freedoms, bjc05 will notify affected players promptly and take all reasonable steps to contain and remediate the breach.

You also play an important role in keeping your account secure. Never share your bjc05 password with anyone — including people claiming to be bjc05 staff. bjc05 will never ask you for your password via email, live chat, or phone. If you suspect your account has been compromised, contact support immediately at [email protected].

7. Your Privacy Rights

As a bjc05 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your request. We will respond within a reasonable timeframe, typically within 30 days.

1. Right of access — you have the right to request a copy of the personal data bjc05 holds about you. We will provide this in a clear, structured format. Note that this right does not extend to data about other individuals or to data that is legally privileged.
2. Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update many details directly in your account settings; for more sensitive changes (such as correcting your name to match your NID), contact support.
3. Right to erasure ("right to be forgotten") — in certain circumstances, you have the right to request that bjc05 delete your personal data. This right is not absolute — we may need to retain certain data to comply with legal obligations, prevent fraud, or resolve disputes. Where erasure is not possible in full, we will explain the reasons.
4. Right to restrict processing — you may request that we restrict the processing of your data in specific circumstances, such as while a dispute about data accuracy is being resolved.
5. Right to data portability — where technically feasible, you may request that we provide your personal data in a machine-readable format so that it can be transferred to another service.
6. Right to withdraw consent — where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
7. Right to object — you have the right to object to processing carried out on the basis of our legitimate interests, including profiling for marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.

8. Policy Updates & Contact

bjc05 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. The "Last updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this page periodically.

Where a change to this Privacy Policy materially affects your rights or the way we process your data, we will notify you via a notice displayed on the bjc05 platform or — where appropriate — by direct communication to your registered email address. Your continued use of bjc05 following such notification constitutes acceptance of the revised policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bjc05 handles your personal data, please reach out to our support team using any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live chat: available inside your bjc05 account dashboard, staffed 24 hours a day, 7 days a week including all Bangladesh public holidays (Bangladesh Standard Time, UTC+6).
• WhatsApp: the support WhatsApp number is available to verified players after login inside the account dashboard.

We aim to respond to all privacy-related enquiries within 5 business days. Complex requests — such as full data access requests or erasure requests — may take up to 30 days to fulfil, and we will keep you informed of progress throughout.

This Privacy Policy should be read alongside the bjc05 Terms & Conditions and our Responsible Gaming page, both of which form part of the agreement between you and bjc05.